Modern Chatbots use the AI capabilities to intelligently communicate with the visitors by replying to their queries in a smart manner. Apart from your website you can also use them for a messaging system like messenger, Skype, etc. There are various ways in which Chatbot helps the digital businesses achieve their goals by wisely interacting with the site visitors.
Benefits of chatbots
The advanced WP chatbots are also able to execute some key tasks depending upon the interaction with the users.
Customer Support
Chatbots can easily provide quality customer support especially during the general queries and thus frees up your support team from unnecessary burden and stress. Eventually, it increases the team’s productivity. Moreover, using the witty language and engaging conversation skills the more advanced chatbots also keep your visitors engaged for long.
Store information of prospects
Chatbots can also be employed to collect and store the email addresses which can be used for creating fresh leads depending upon eh interaction/queries. They can also facilitate the signup process for the users. Besides, there are other relatively smaller lead-related tasks that you can safely delegate to your chatbots.
Automate lengthy tasks
The chatbots can automate various lengthy tasks for the customers thus taking the complexity out of the process. It encourages and prompts them to initiate/complete key tasks like placing an order instantly by entering just a few details, providing feedback or creating a support ticket.
Offer guided navigation tour
When programmed appropriately the Chatbots can also provide a guided tour of your products and services to the first time visitors based on their query and objectives. They can also provide valuable advice/suggestions that can go a long way in improving the conversion rate. Moreover, if you don’t have the exact product or service required by the visitors the chatbots can tell them about the next best option available so that you should not miss the sales opportunity.
In this blog, we are going to mentions some of the best WordPress chatbots plugins that can turn your general WP site into a super effective, modern digital platform for your visitors
IBM Watson Assistant
IBM Watson Assistant is a highly popular live chat plug-in that allows you to impress, engage and satisfy your site visitors to turn casual visitors into regular audience/clients. It can offer several services and independently handle various tasks like providing information, going smart answer to the queries, guiding the visitors to navigate through your site more efficiently, based on their specific requirements/intent, etc.
Salient features
· You can personalize the appearance of the chatbox
· Change the chatbox location
· Check the interaction history of Watson and visitors to better understand the specific points
· ML capabilities for advanced configuration options
· The basic plug-in is available for free and you also have the option to buy the paid version for more advanced features.
WoowBot
If you are looking for a Woocommerce specific plug-in the WoowBot is the ideal plug-in for you. Simple yet smart and efficient, this plug-in can independently execute various business-oriented tasks and allow you to create an engaging experience for the users. You won’t have to go through any additional processes like configurations or signing up with a third party website. You can instantly download it using conventional process and start using it right away.
The plug-in helps the customers to search the specific products meeting their buying requirements/objectives. Its intuitive and advanced search support functionalities help potential customers by making their process easier and quicker. Besides the pro version offers a wide array of other functionalities like instantly adding desired items to cart without going through a manual process, or offering personalized, more friendly answers to the customer's queries.
Salient Features
· Adds advanced search functionality to the woocommerce site
· Zero configurations required
· Plug and play format
· No third party registrations required
· No third party registrations required
WP Chatbot
With WP chatbot you can add FB messenger functionality to your site to be used for live chat with eh users or add an FB messenger chatbot. For that you would need to have a Facebook development account, chatbot app ID and age ID. After completing the configuration process you can then element the chatbot the website. With the help of customer chat plug-in, you can integrate messenger functionality on your site.
Salint Features
· Wasy and quick installation process
· Adds FB messenger in WP site that can be used for automated as well as lie chatting process free to use
· Automatic Lead collections for Your Sales Team to help them concentrate on core tasks of nurturing/maturing the leads and thus increase the productivity
· Lead prioritization and qualify the ones with strong potential
· Initiate and increase newsletter subscription
· Guiding the visitors to connect with the right team member
· Keeping the visitors engaged for long to result in better CTR
Conclusion
AI-powered chatbots have areas started bringing a revolutionary improvement in the customer experience and improving the business potential of digital properties. In this post, we have mentioned some of the trusted WordPress chatbot plugins to easily convert your general site into a super-efficient salesman cum customer assistant that sells your products services and also offer excellent after-sales service to your existing customers. These plugins can help you a great way of acquiring new customers and winning the loyalty of the existing clientele.